Frequently asked questions - Delivery and returns

How long will it take for my order to be delivered? - We aim to get your order to you as soon as possible. Orders are normally despatched within 24 hours of receiving the order and are sent by carrier or post to your chosen address location. Click here for full details on despatch methods and timescales. If your order is urgent, or you need it for a certain date, please use our Contact Us form, or phone the customer service team on +44 (0)20 3301 7219 who will be happy to make special arrangements for you.

I'm trying to place an order but can't get past the shipping step in the cart, what do I do? - This is because your country is not set up as a shipping location. Contact Us for further details.

I'd like to return an item, what do I do? - We can take back an item providing the item is in the original packaging ready for resale (please note: personalised products cannot be returned). To raise a return request, click here. Our return address is: Christian Doctrine & Gospel Publishing, Chelwood House, Cox Lane, Chessington, KT9 1DN, UK.